Wealthcare's Held-Away Account Trading and Management Partner

Pontera (formerly FeeX) is revolutionizing wealth management by making it possible for financial advisors to actively manage 401ks and other held away accounts. The Pontera solution empowers advisors to offer comprehensive, holistic services to their end clients by enabling held-away account management and trading.

Pontera also partners with Orion to give our Orion users visibility into the held away assets managed through the Pontera platform This gives advisors a more complete picture of an investor’s financial landscape, enabling a more coordinated asset management strategy.

Advisor Benefits of using Pontera

Pontera Webinar

Slides

FeeX to Pontera Name Change

Advisors raised concerns that their existing name, FeeX, was not aligned with the service that they provided to you and your end clients. As a company that prides itself on listening to their partners, they heard that feedback and took action.

As a result, the decision was made to change their name to Pontera. “Pont” is Latin for “bridge” and they aspire to be the bridge that connects advisors to their clients’ retirement needs, and even more importantly, the bridge that helps millions of people reach a better retirement.

What does this mean for you?

No action is required on your part. In the coming months, you will receive updates on anything that will be changing. Until then, please continue to log in to the platform as you always have, using advisor.pontera.com.

Some client-facing pages will also continue to use the FeeX name (and any links that you have sent to clients will continue to work as they did before).

To get started using Pontera:

Download and sign the Wealthcare/Pontera Advisor Agreement and return to training@wealthcarecapital.com.

An onboarding call will be scheduled with the Pontera training team once the agreement is ratified.

If you are a Hybrid LPL Advisor, download this guide for additional agreements and onboarding instructions.

Pontera Advisor Services

Phone: +1(646) 461 3213, available from Monday to Friday, between the hours of 9:30 am EST to 5:30 pm EST

Email: support@pontera.com

Advisor Benefits:

Managing held away accounts can increase your AUM by, on average, 33%. Studies show that managed accounts outperform non-managed accounts by 3.32%, net of fees. For a 45-year-old participant, this could translate to 79% more wealth at age 65. Advisors who use the Pontera platform report 88% adoption when offered to their clients

Why Pontera

Gain New Revenue and Engage Clients

Increase AUM by deepening relationships with current clients.

Provide better outcomes by actively managing your clients’ held away accounts.

Gain efficiencies by managing all held away accounts through a single platform.

Held Away Account Trading and Management

Pontera supports 401k, 403b, 457, 529, HSA, annuities, TSP, and other account types

The Pontera platform enables you to execute a trade or rebalance for any type of account.

Pontera keeps you in compliance with regulations and alleviates custody and security challenges on held-away assets

Pontera is SOC 2 certified and adheres to the highest levels of security and encryption protocols to protect and secure all client data.

Advisor Collateral

Security Fact Sheet

Pontera has invested millions in its security architecture to ensure that client data is protected and that its security program conforms to the highest standards in ﬁnancial services.

Smart Messaging Fact Sheet

Learn more about how Pontera verifies accounts using their two-step Smart Messaging Routing System. This system is crucial to how they handle multi-factor authentication and should be communicated to your clients prior to them signing up for Pontera.

Advisor Agreement

The advisor agreement must be signed before the advisor can access the Pontera system and prior to clients being added. Download and sign the Wealthcare/Pontera Advisor Agreement and return to training@wealthcarecapital.com.

LPL External Custodian Form

LPL advisors wanting to use Pontera must submit he advisor must submit the LPL External Custodian (F473-R) form to LPL compliance at mailbox@lpl.com.

This form must also be signed by Mark Bredin.

Pontera Support:

HelpDesk – Click on ? next to your name to access great resources such as guides and FAQs.

If additional support is needed, users can email support@pontera.com.

Pontera Onboarding Info:

Not Immediate Onboard when client links account – takes approx. 48 hours to complete. Advisor will get an email confirmation when it’s complete.

Advisor Dashboard Notification:

Green bar – means processing (this is a good thing…just be patient)

Yellow Bar – means pending access (some additional step is required -please click on the orange bar for further instructions)

Client Collateral

Client How-To Guide (Existing)

Instructions for Adding Accounts using the Pontera Platform for clients that are existing ByAllAccounts (BAA) clients.

Client Flyer

Introduce your clients to Held-Away account management using the Pontera platform.

Client How-To Guide (New)

Instructions for Adding Accounts using the Pontera Platform for clients that are new to Held-Away account management.

Client Best Practices:

• Remind the client that the forwarding contact information must stay on the account in order for you to manage the account.

• Make sure that the client is aware of the new forwarding phone number or email address. The client will be notiﬁed by the ﬁnancial institution when Pontera adds the forwarding phone number or email address to their account during the account connection process.

• Know where to ﬁnd the forwarding number or email address in the Pontera platform.